Hometime Store

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Store FAQs

What is your on-line return policy?
If for any reason you are dissatisfied with your order, or you find any item* to be defective, please return it within 30 (thirty) days of receiving to:

Hometime
4355 Peavey Rd.
Chaska, MN 55318
Attn: Product Returns Department

All returns must include: (1) the original packing list (or copy of same); (2) a written explanation stating the reason for the return; (3) your desired action (credit account, exchange for a different product of equal value, etc.); (4) and a daytime phone number or e-mail address where you can be contacted.

*This excludes plans. All plans are non-returnable.

Postage, handling, and return shipping charges are not refundable.

To expedite your return please write clearly. ^ Back ^

How is my credit card number protected?
We use SSL (secure socket layer) security for our commerce server. Our SSL security certificate is provided by Thawte Consulting and is updated every March.

What does SSL mean for you? Using a unique "session key," SSL encrypts all information exchanged between our web server and your ISP, including credit card numbers and other personal data. This ensures that personal information cannot be viewed even if it is intercepted by unauthorized parties. The data cannot be tampered with over the internet.

Did you know?
Credit card holders are protected under federal law. If your credit card or credit card number is ever stolen, anyhow, anywhere, any time, notify your credit card company immediately as outlined in your agreement with the credit card company. If you notify them as required, they cannot hold you liable for any more than $50 of the fraudulent charges, no matter how much the thief charged to your account—that's the law. ^ Back ^

Will I be charged sales tax?
You only pay sales tax on your hometime.com order if you live in Minnesota. If you live in Minnesota, you will be asked to indicate this at checkout and your tax will be calculated for you when you press "recalculate." If you live outside of Minnesota, simply leave the tax option menu at its default position: "I do not live in Minnesota." ^ Back ^

How can I change my order after it is placed?
Simply drop us an e-mail and tell us how you would like the order changed. Be sure to include the order number and order date from the order confirmation we e-mailed you. ^ Back ^

Do you ship orders internationally?
Yes, we ship outside the United States via UPS Expedited Service. Please e-mail us for a quote. To ensure accuracy, please tell us which items you anticipate ordering.

The shipping charges incurred on your order do not include custom fees or import duties, which may be incurred when your package reaches your country. Hometime has no control over these charges and cannot estimate the amount. We recommend you contact your customs office for specific information.

When receiving goods from Hometime, you are considered the importer and must comply with all laws and regulations applicable with your country. All customs and/or duty charges are the responsibility of the recipient.

All shipments are subject to opening and inspection by customs authorities.^ Back ^

If an item is back-ordered, will I incur extra shipping charges?
No. Your first charge will include the entire shipping cost—figured as if all items were shipping together—plus the cost of the items we do ship immediately. When we ship the items that were back-ordered, we will charge your account for those items, but no additional shipping charges will be applied. ^ Back ^

If an item is back-ordered, when will I be billed for that item?
Your account will be charged only after the item has shipped. If you have purchased multiple items and one is on back-order, your first charge will include the entire shipping cost—figured as if all items were shipping together—plus the cost of the items we do ship immediately. When we ship the items that were back-ordered, we will charge your account for those items, but no additional shipping charges will be applied. ^ Back ^